Returns & Exchanges
At North Sails, we are committed to your performance and satisfaction; if your gear doesn't meet your expectations, you can return or exchange items within 30 days of delivery. All returned products must be in their original condition, unworn, and with all technical tags attached to ensure a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely place the items in their original packaging, ensuring all protective layers are included to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return package.
Ship and Track
Drop off your package at any authorized carrier location and keep your receipt; we will process your refund once our quality team inspects the gear.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing